Shipping policy
SHIPPING AND DELIVERY POLICY
This Shipping and Delivery Policy explains the terms regarding the preparation, shipment, and delivery processes of orders placed through our store. All users who shop from our store are deemed to have accepted the following conditions.
ORDER PROCESSING TIME
Orders are generally processed within 1-5 business days after payment confirmation is received. During busy periods, promotions, or public holidays, processing times may be extended.
DELIVERY TIME
Delivery times may vary depending on the customer’s country, region, and the shipping company used.
Estimated delivery times:
- United States: 5-10 business days
The stated delivery times are estimates only and are not guaranteed.
SUPPLY PROCESS
Ordered products may be shipped from different suppliers or warehouses. Therefore:
- Products within the same order may be delivered in separate packages.
- Shipping times may vary depending on the product.
- Product packaging may differ.
SHIPPING FEES
Shipping fees are specified on the checkout page. Free shipping may be offered as part of certain promotions. The store reserves the right to change shipping fees without prior notice.
CUSTOMS AND TAXES
Any customs duties, import fees, or local taxes that may arise on international orders are the responsibility of the customer. Our store is not responsible for additional official charges that vary by country.
DELAYS
Delivery delays may occur due to the following situations:
- Customs procedures
- Peak seasons
- Public holidays
- Natural disasters
- Operational problems of shipping companies
- Force majeure events
Our store cannot be held directly responsible for such delays.
INCORRECT ADDRESS INFORMATION
The customer is responsible for any delivery issues caused by entering an incorrect or incomplete address. Additional shipping fees may be requested for orders returned due to incorrect address information.
LOST OR DAMAGED PACKAGES
For packages damaged during delivery, customers are advised to create a report with the shipping company at the time of delivery.
In the event of a lost package, our store will initiate the necessary investigation; however, the final evaluation depends on the reports of the relevant shipping company.
TRACKING INFORMATION
For orders with tracking numbers, shipping information will be sent to the customer via email. For some international shipments, it may take several days for tracking information to appear in the system.
CONTACT
For questions regarding shipping and delivery processes, you may contact us:
- E-mail: plantamilk@gmail.com